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At Fishingmonk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We may collect the following types of personal information when you interact with our website or place an order:
Your personal information is collected when you:
We use your information to:
Fishingmonk does not sell or rent your personal information. We may share your information only with:
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
We use cookies and similar technologies to:
You may choose to disable cookies through your browser settings; however, some website features may not function correctly.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All transactions are processed through secure, encrypted payment systems (SSL).
You have the right to:
To make a request, please contact us using the details below.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
Our website may contain links to third-party websites. Fishingmonk is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.
Fishingmonk reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon publication on this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: sales@fishingmonk.com.au
Phone: +61 424 449 846
We are committed to maintaining your trust and protecting your privacy while providing quality fishing gear and services across Australia.
Q: How Do I Change Or Cancel My Order?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at sales@fishingmonk.com.au immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: My Shipment Was Damaged, What Can I Do?
A:We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at sales@fishingmonk.com.au and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.
Q: Gear Was Missing From My Order, What Can I Do?
A:If there are missing items on your order, if the item is in stock, we will send an expedited replacement order to get the gear you originally ordered. Please call us or email us at sales@fishingmonk.com.au
Q: Where Is My Package?
A:After your order has shipped, you will receive an automated email with tracking information. Please note, it can take 24 hours for the tracking to become active.
You can also track your package before it ships under "Order Status."
Q: How Can I Exchange A Product?
A:If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience- we are unable to facilitate traditional exchanges. If you originally bought an item on sale, please reach out to us at sales@fishingmonk.com.au
and we can match the sales price if applicable.
