Refund & Returns Policy

At Fishingmonk, customer satisfaction is important to us. We follow fair and transparent return and refund practices in line with standards commonly adopted by Australian fishing gear retailers and the Australian Consumer Law (ACL).

Eligibility for Returns or Exchanges

Returns or exchanges are accepted only under the following circumstances:

• You received a damaged product
• You received an incorrect product
• The product has a manufacturing defect

We do not accept returns for change of mind, incorrect selection, or damage caused by misuse.

Conditions for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused, unworn, unwashed, and in its original condition
• All original tags, packaging, accessories, manuals, and warranties (if applicable) must be intact
• Clear photos and videos of the damaged, defective, or incorrect product must be submitted within 24 hours of delivery

Failure to meet these conditions may result in the return or refund request being declined.

Reporting a Return or Defect

Please notify us within 24 hours of receiving your order by contacting:

Email: sales@fishingmonk.com.au

Phone: +61 424 449 846

Kindly include your Order ID, unboxing video, and photos when reaching out to our support team.

Resolution Options

Once your request is reviewed and approved:

• Replacement will be arranged for damaged, incorrect, or defective items (subject to stock availability)
• If a replacement is unavailable, we may offer:

1. 1. Store credit, or
   2. Refund to the original payment method, where applicable

Fishingmonk reserves the right to inspect returned items before processing any replacement or refund.

Return Shipping

• Return shipping costs must be borne by the customer, unless the return is due to an error on our part
• We recommend using a trackable shipping service, as Fishingmonk is not responsible for items lost during return transit

Order Cancellation Policy

• Orders can be cancelled before dispatch without any cancellation fee
• If the order has already been dispatched, the return request must follow the conditions outlined in this policy

To cancel an order, please contact us at Email: sales@fishingmonk.com.au
Phone: +61 424 449 846 with your Order ID.

Australian Consumer Law (ACL)

This policy operates in addition to your rights under the Australian Consumer Law. Goods that are faulty, not as described, or unfit for purpose may be eligible for a repair, replacement, or refund as required by law.

Policy Updates

Fishingmonk reserves the right to amend this Refund & Returns Policy at any time. Any changes will be effective immediately upon publication on this page.

For any questions regarding returns, refunds, or cancellations, please contact our customer support team. We are committed to providing reliable service and genuine fishing gear to anglers across Australia.